As the public safety industry moves toward new technology, states, regions, and local jurisdictions need to adapt to the changing landscape, keep up with the demand for new ways to communicate, and replace legacy call routing tools with Next Generation 9‑1‑1 (NG9‑1‑1) equipment. The Comtech Next Generation Core Services (NGCS) solution offers an Emergency Services Internet Protocol network (ESInet) and seamlessly connects originating service providers with public safety answering points (PSAPs).
Our market-leading NGCS configuration is modular, scalable, and has been implemented at state, regional, and county levels. NGCS offers a transitional replacement solution for legacy selective-router-based 9‑1‑1 networks. This NENA i3-aligned solution enables end-to-end Internet Protocol (IP) call routing to the PSAP, providing Time-Division Multiplexing (TDM)-to-Internet Protocol (IP) call conversion and location-based routing. Supporting IP connectivity means Message Session Relay Protocol (MSRP) for text and other media types, and it also enables PSAPs to receive multimedia messages—text, video, and voice calls—when the technology and time is right for each individual PSAP.
The Comtech NGCS is highly reliable, resilient, and redundant. Our solution is composed of redundant central system components that provide load sharing and load balancing with failover capability. With locally and geographically redundant architecture, the system operates as a single entity, even under the most catastrophic conditions, and its design provides a seamless transition in call-processing capacity from platform to platform and site to site, ensuring high availability and continued emergency call processing.
We offer multiple deployment options for NGCS:
|Active-Active Design||Offers the highest availability, with no manual interaction required.|
|Quad-Redundant Processing||Both geographic and local redundancy in the software, increasing availability.|
|Geographic Redundancy||Always deployed in a geographically redundant manner, increasing availability.|
|Call Handling Equipment Interoperability||Successfully tested with the most popular customer premises equipment (CPE) applications.|
|End-to-End Functionality||Supports true end-to-end functionality, taking 9‑1‑1 traffic all the way from the carrier circuits (aggregation services) to the PSAP demarcations.|
|MSRP Text to 9‑1‑1 Support||Enables native MSRP Text to 9‑1‑1.|
|Multiple Deployment Models||Can be deployed in a dedicated in-market solution, as a Comtech-hosted service, or in a hybrid configuration.|
|Proven NENA i3 Flexibility||Successfully deployed using other NENA i3-compliant components within the solution.|
|Flexible Routing Changes||Allows for flexible updates to routing rules.|