Comtech | APCO 2024

WE ARE PUBLIC SAFETY INNOVATORS

Having access to the latest public safety communications technologies is vital, no matter where you live or work. At Comtech, we are public safety innovators working behind the scenes to deliver first-to-market, next-generation technologies that keep our communities connected and safe. When lives are on the line and seconds matter, Comtech locates, routes, and delivers one of the most important calls anyone will ever make.

Comtech is working with communities around the world to deliver NG9-1-1 services that allow individuals to harness the power of innovation to reach first responders in new ways. Comtech is at the forefront of delivering new NG9-1-1 technologies that allow first responders and those facing crises to have access to tailored text message, video, voice and other AI/smart-enabled capabilities that significantly enhance safety, reliability and response.

Stop by booth 1113 to check out our purpose-built NG9-1-1 and innovative AI technologies. Each trusted solution is designed to optimize and augment your PSAP/ECC, county, and state’s operations.

COMTECH SPEAKING SESSIONS

It’s the End of the NG9-1-1 World as We Know It

Jared Hertzler, ENP

Sales Director, Engineering

Tuesday, August 6th (1:30-2:00 PM) (Exhibit Hall 444)

What happens when you add AI services to Next Generation Core Services to enable NG operations? You transform NG9-1-1 from an IP based emergency response system to a highly efficient, cost effective, data driven operation. Your ECC and state will be able to understand, quantify, and improve their NG9-1-1 operations every day. Come and learn about how you will benefit from making NG9-1-1 smart today.

The AI-Augmented ECC

Chad Brothers, ENP, CMCP, PMP

Wednesday, August 7th (2:00-3:00 PM) (W207 A-B)

NG9-1-1 has ushered in new capabilities to emergency communications centers (ECCs) with little focus on cutting edge technologies like artificial intelligence (AI)/machine learning (ML). It's time to start talking about what's next in 9-1-1: achieving and improving both operational excellence and efficiency. Discover how these tools can enhance and optimize your day-to-day efforts throughout the call center.

The Comtech Guardian Emergency Call Management platform provides everything you need to manage any emergency call from any device, at any time, from anywhere and in any format — voice, text, data, or video. It is the most flexible multimedia emergency call management platform available. The Guardian platform provides core capabilities and optional integrated modules that streamline call handling and processing, enable real-time collection of voice, text, data, and video information, and speed delivery of rich situational awareness data to first response teams.

Guardian Messenger readies PSAPs with the ability to collect, process and share previously unavailable live incident information such as text, photos and video via SMS/multimedia messaging service (MMS) from one integrated desktop. Messenger integrates seamlessly with the Comtech Guardian Emergency Call Management platform and can easily scale for any requirement tomorrow. Through Messenger PSAPs can answer voice and text calls and collect and process text, photos and video from emergency situations in one integrated desktop application.

Comtech SmartAnalytics is a reporting and analytics application specifically designed to assist telecommunicator staff to understand their operations so they can better plan and manage their workloads. Insights enables the ongoing collection of all voice, text, image, video and map data and provides easy access to this event information at any time for analysis, reporting, and training. It’s a complete call logging, tracking, and reporting application, engineered to integrate seamlessly with your Guardian Emergency Call Management platform.